eGovernment in Bulgaria:Main strategic objectives and principles

4 June 2013

Last updated: October 2011

Competitiveness and enhancing citizen and business participation in the knowledge-based economy have always been main priorities for Bulgaria. In order to improve and promote these main objectives the Government brought the eGovernment as a main tool to meet the needs of society for quality and easily accessible administrative services.

Bulgaria's recent eGovernment strategy is based on the following concepts:  'Concept of eGovernment in Bulgaria 2010-2015' and the 'Common Strategy for eGovernment in Bulgaria 2011-2015'.

The Concept of eGovernment in Bulgaria 2010-2015

In the 'Concept of eGovernment' Ministry of Transport, Information Technology and Communications present their vision for eGovernment in 2015 and the principles by which this is to be achieved. The document is not a legal one, but it is intended for the development of national strategy and a roadmap for eGovernment in Bulgaria until 2015.

Considering document’s content, the Government is set to apply its good management practices, including modern ICT in its work in order to:

  • improve the administrative services tailored to user's needs with respect to their comprehension and quality;
  • create governance corresponding to the principles of transparency using the new technologies;
  • bring up effective sustainable and efficient management;
  • let the citizens and businesses use quality administrative services anytime, anyplace and through alternative access channels fully electronically;
  • engage citizens and structures of civil society in governance processes, ensuring transparency and accountability in their relations with the state;
  • most sustainably impact and improve the optimisation costs and work processes;
  • achieve interoperability at a national and European level and ensure information security management.

Common strategy for eGovernment in Bulgaria 2011-2015

Council of Ministers  adopts 'Common Strategy for eGovernment in Bulgaria 2011-2015', on 29 December 2010 and lays the foundation upon which sectoral policies, strategies, objectives and activities of ministries and agencies are being deployed.

The strategy aim of the Government is to accelerate the creation and development of eGovernance in order to provide access and better quality of services to both citizens and businesses, to make the administration to be more effective and efficient, to reduce corruption, to create new opportunities for participation for the civil society and to enhance transparency and accountability.

The strategy foresees establishment of electronic management in the country until 2015 as well as its development. It will be based on the following principles:

  • at the centre of the Administrative Service a key place for the consumers is intended;  all possible measures to promote convenience in the use of eServices are about to be taken;
  • effective and efficient use of services by enhancing the returns of invested means;
  • providing eServices and decision-making solutions by creating an environment of administrative accountability and transparency;
  • improving protection of consumers rights in the e-space and enhancing consumer confidence in matters of eSecurity.

Five key spheres of eGovernment

Five spheres will be the key for success of the 'Concept of eGovernment in Bulgaria 2010-2015' and the 'Common Strategy for eGovernment in Bulgaria 2011-2015':

  • Political will: creating the administrative, resource and functional conditions for the introduction of eGovernment
  • Necessary financial resources: eGovernment and electronic provision of public services have received significantly increased investments from the budgets of all state institutions. Both the technological provision of the institutions' needs and the development of electronic registers, data bases and eServices will be specially funded.
  • Institutional provision. Here are included the management capacity, the improvement of the civil servant’s qualification in eGovernment and information technologies. Establishment of the eGovernment Directorate can be considered as a crucial step, which aims at improving horizontal communications and coordination between the institutions concerned, especially among the heads of IT units in the state administration.
  • Overall development of the Information Society, including the wider access to computers and the web through digital literacy. Special attention is being paid to libraries, community centres and a national net with around 100 remote centres because they provide access to services on public places.
  • eGovernment to be recognised by society: the survey carried out have shown that there is an imbalanced demand for eServices; the necessity for the development of eGovernment is much more recognised by businesses than by citizens. - information source